Help Desk and Desktop Support Analyst

Job Details

Provide hands-on technical support to end users in both office and plant-site environments. This role supports desktops, laptops, mobile devices, printers, and related hardware/software while delivering timely, professional customer service.

Key Responsibilities

• Resolve user issues via Jira ticketing system (in-person & remote)

• Support users across multiple locations; travel to HQ as needed

• Troubleshoot hardware, software, and peripheral issues

• Prepare and deploy equipment for new hires and contractors

• Escalate complex issues to SMEs when required

• Maintain IT documentation, procedures, and troubleshooting guides

• Assist with data backup, hardware disposal logs, and spare parts inventory

• Provide end-user training on systems, applications, and security best practices

• Adhere to all IT, safety, and HSE policies

Qualifications

• 3+ years in computer service, customer support, and enterprise help desk

• Experience with ticketing systems (Jira preferred)

• Comfortable working in industrial / plant-site environments

• Active TWIC card required

Preferred

• Plant-site IT experience

• A+, MCP/MCITP, or similar certifications
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