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Schedule: 8am – 5pm or 7:30am to 4:30pm

Job Duties:

  • Ensure that all revenue is billed and accounted for and minimize the need to accrue revenue.
  • Maintain excellent rapport with customers and agent and resolve any disputes in a timely manner.
  • Understand agent commissions and how they interrelate with billing.
  • Monitor customer contacts to ensure that billing is in conformance with customer requirements – this includes understanding customer portals.
  • Verifies validity of account discrepancies by obtaining and investigating information from customer sales, customer service departments, collections and customers.
  • Participate in department projects and take an active role in assisting and driving quality improvements, processes, and initiatives.
  • Monthly billing/receivables close process to ensure timely completion of process according to department deadlines.
  • Special projects as needed and other duties as assigned.
  • Analyze and verify invoice preparation documents, purchase orders, packing slips, BOL, and Tally Sheets.
  • Distribute Invoices to customers via email and postal mail, as well as merge supporting documents.
  • Ability to produce, ensure, accuracy in invoicing and credits.
  • Timely resolution and follow up on billing discrepancies, portal uploads, and questions.
  • Effective communication with management over any AR problems you encounter.
  • Track approved and unapproved invoicing to produce critical month end metrics.
  • Handle all special billing situations, ability to research, reconcile, and resolve billing discrepancies.
  • Ability to create and edit Excel spreadsheets. – Vlookups and Pivot Tables are essential for this role.
  • Perform quality reviews of invoicing documents and processes.
  • Familiarity with accounting software program and ERP systems.
  • Excellent communication (verbal/written), problem-solving skills, and critical thinking.
  • Unbilled revenue reconciliation experience.
  • Ability and willingness to learn quickly.
  • Sales Tax Research in completing tax adjustment credits.
  • Uploading Invoices into the electronic portals such as Ariba, I-Supplier, ADP Open Invoice, HSN.

Key Skills and Competencies:

  • Excel and Word Skills.
  • Customer Account Reconciliation.
  • Experience with ERP systems. JD Edwards, Syteline, Oracle EBS and Movexx is a plus.
  • Working knowledge of IT; ability to recommend changes and upgrades to meet needs of the business

Qualifications:

  • 1-2 years invoicing experience in a comparative environment (manufacturing/production).
  • Excellent Organizational Skills.
  • Excellent written and verbal external and internal customer service skills.
  • Ability to work efficiently in a fast-paced environment and learn multiple enterprise resource systems.
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